Dear MendMeShop,

Thank you for spending time answering my questions and concerns on the Knee Inferno Wrap and wrist products and how to use them. I appreciate that, and I am impressed with your company's personal availability to personally talk with customers. In a fast pace, seemingly no care, 'all out for my benefit' mentality in our society it is refreshing to know I can go on-line and there are people doing business who do care for their product and the people buying them.
I went on-line to find help in treating my very painful meniscus and other issues Arthroscopic surgery on my right knee, that were more severe that my left knee issues had been, so I could find help in speeding up my recovery and get back on my feet again. Having had the same surgery on my left knee only 6 months prior, I was not able to recover as fast as my left knee had not yet fully recovered enough to take the full load of both knees. The Dr. said nothing about recovery only that I could not even put toe weight on my right knee for 4 weeks. So, with my left knee still in recovery this made life extremely difficult. So much so, I had to go to a wheel chair so I would not ruin either of my knees or my back which is suffering from degenerative discs. My knee issues stem from aging and over-use over the years. They are just wearing out.
I am an active person and was not going to consign myself to a wheel chair for the rest of my life. I had no access to physical therapy treatments in my personal situation. So, I took the bull by the horns and got busy finding out what I could do to help myself recover faster and get back in action physically. And I found your company.
I started my personal quest on Internet, which is all I was able to do physically at the time, and found your company, MendMeShop.com. I read all your info and was impressed with what I read and felt comfortable that you were genuine and were out to help me fully recover. The fully guaranteed refund was a plus to me so that I would not spend a lot lf money for something that I would be stuck with and as well did me no good.
You also had a personal way to contact your company to discuss any concerns I might have in using it. You also had expedited mailing so that I could have your product in a few days so I could get started in my recovery. I was willing to pay the extra mailing cost to get the product faster. You really came through on your end and I had my Inferno Knee Wrap in just a few days. That really firmed up to me that you back up your claims about your product and that you truly cared about me and so I could get onto faster recovery sooner.
After receiving the Inferno Knee Wrap, I was having personal issues in how often to use the Knee Wrap and so I called you to help me with this. I felt that the knee wrap was helping me, but I was finding that I could not use it to the fullest degree the instructions mentioned. You helped me and told me to call you back. From your recommendations, I started experimenting on my own to see what would work for me and I found a workable solution for me personally. Each person is unique and what works for one person may not work for another. So, I recommend not giving up and returning this product until you find what works for you.
Because my knee issues are so severe, it will take longer than I want it to, but I am plugging away and using the Inferno Knee Wrap along with stationery bike exercise and I am seeing progress each day.
Thank you for being there when I needed help in recovery of Arthroscopic Knee Surgery. I appreciate you and your company.

Rating: Five Star Rating

Betsy Fritcha

 

Dear MendMeShop,

As soon as I began using the shoulder product much of the swelling and pain went away. I was impressed because I'm a cynical health practitioner. But it does make total sense to move blood flow to tissue that needs to be repaired. There's really no other way -- except for surgery. And I'm trying to avoid that. I'd say I have another 30-40% of arm use back. Thank you MendMeShop for creating such a simple and effective product.

Rating: Five Star Rating

Dr. Judith Valentine

 

MendMeShop Customer Service

MendMeShop.com is committed to helping people who suffer from soft tissue injuries (i.e. bursitis, tendinosis, arthritis, fibromyalgia and muscle atrophy). It is our promise to offer premium products and exceptional service so you have the tools and assistance necessary for faster pain management and more complete rehabilitation.

General Questions and Orders

Personal Treatment Advice

Shipping Information

MendMeShop 60 Day Return Policy

MendMeShop 1 Year Replacement Warranty

Suggestions and Testimonials

Company Information


General Questions and Orders

 
Call with any questions about bursitis.

Our friendly MendMeShop Advisors are available 7 days a week to answer questions about our products, your injury or condition, and to take your order.

Your health matters to us. We're here to help you select the most effective products for your condition and to assist you throughout your rehabilitation; that is our commitment to you at MendMeShop.com.


Personal Treatment Advice

 
Call for your personal treatment plan.

Our knowledgeable MendMeShop® Product Specialists would be happy to create a personal treatment plan with you! This is a FREE service that is exclusively available to MendMeShop® customers. When your products arrive, please take some time to read through the instruction manuals to learn about your products and general treatment suggestions. For more information on how to use the products or to discuss your personal treatment, please do not hesitate to contact us.

Speak with a Product Specialist:
Toll free at 1-866-989-6431 within the Continental US.
International callers dial +1-705-445-3505

Send us an email:
service@mendmeshop.com


Shipping Information

 

At MendMeShop we want you to feel better as soon as possible. Therefore, orders placed on a business day before 2pm EST, are usually shipped out the very same day the order is placed. Orders placed after 2pm EST or on weekends will ship out the next business day.

Free shipping on orders over $250.

Free Shipping Policy

Orders over $250.00 USD will be shipped (Standard Shipping) free of charge within Continental North America. To receive your product sooner, Express Shipping is optional at reasonable rates.

When You Can Expect Your Shipment?

Orders are shipped by Ground Mail within North American and Air Mail for Overseas orders. Unfortunately, we are unable to guarantee shipping time.

All orders are shipped from a warehouse in Pennsylvania (PA), USA.

Estimated Delivery Times within Continental US:

Standard Shipping delivers 2 - 6 business days from order date.
Express Shipping delivers 2 - 3 business days from order date.

Please Note: Express Shipping may require a signature upon delivery

Estimated Delivery Time Overseas:

Most European orders are delivered within 1-2 weeks. Delivery times to other countries will vary by destination. Please call or email for an estimated delivery date.


Return Policy and Return Instructions

 

With the exception of our ebooks, all MendMeShop products come with an Iron-Clad 60 Day Money Back Guarantee on every purchase.

You will not be left on your own after purchasing from us and we strive to follow up with all of you after you receive our shipment. We welcome you to email us anytime or call us during business hours (7 days per week) with any concerns or questions you may have. Our highly trained Advisor Team is understanding and respectful of your situation and will answer your questions to the best of their abilities. The toll free office number is 1-866-237-9608.

We all know that healing of soft tissue injuries does not necessarily happen overnight and treatment requires time and effort. When purchasing from us, we ask that you take the time to treat yourself as recommended in the treatment guidelines for a 6 to 8 week period.

If you are not satisfied with the results after 6 weeks of use, contact us for a full refund or request an extended return period.

  1. Call us before returning a product to receive complete return instructions, including the return address.

    Toll Free Returns Line (Continental US)
    1-866-989-6431

    International Returns Line
    Canada +1-705-445-3505
  2. Pack the product securely in a box. Include a copy of the original receipt OR the purchasers name, phone number and original shipping address inside the box.
  3. Include all parts of the product in good condition to ensure you receive a full refund. A fee for any missing or damaged parts will be deducted from your refund.

  4. On the outside of the box, write Canadian Goods Returning to Seller for Refund.
  5. Send the parcel by regular mail from your post office. MendMeShop recommends that you insure the parcel, but it is not required.

    IMPORTANT: ONLY USE the United States Postal Service if mailing from the USA. From overseas, use the regular postal service.

    Parcels delivered by a courier service will be refused (i.e. FedEx or UPS) and returned to you at your expense.
  6. On the customs declaration label you fill in at the post office, write Canadian goods returning to seller for refund in the "Description of Contents" section.
  7. A refund will be issued for the purchase amount of the product (shipping charges are not refundable) when we receive the parcel. We will notify you when the refund has been processed.
    Note: The 3 Part Payment Fee is non-refundable.

MendMeShop Warranty

 

All MendMeShop products come with an Automatic 1 Year Warranty against manufacturer defects from the date of purchase. If your product is defective please contact us for instructions on how to receive a replacement.

Email
  1. Send us an email:
    service@mendmeshop.com with "Warrantly Claim" as the subject in the email.
  2. Include Your Name, Phone Number, Invoice Number in the email.
  3. Include all information you feel is applicable.
  4. We will start the claim process asap and respond to you by email (or phone) usually within 24 hours
  5. If you would like us to call you to discuss the matter, include a preferred day & time that you would like us to call you
Phone
MendMeShop 1 Year Replacement Warranty.

We welcome you to call us anytime. If you call regarding a warranty and do not get through (outside of business hours), leave a message and be sure to leave a phone number we can reach you at. We will almost always respond within 24 hours.

Toll Free Warranty Line (Continental US)
1-866-237-9608

International Warranty Line
Canada +1-705-445-3505


Suggestions and Testimonials

 
We appreicate your feedback at MendMeShop

We appreciate you taking the time to let us know about your MendMeShop experience. If you have any suggestions or would like to provide a testimonial, please contact us. We are always working to improve our products and service.

If you are not satisfied with your experience for any reason please let us know and we will be happy to assist you to the best of our abilities.

Call toll free (Continental US) 1-866-237-9608
International callers dial +1-705-444-5659


About Our Company

 

MendMeShop.com is dedicated to providing the highest quality therapeutic products with sound treatment advice throughout your rehabilitation. With the proper tools and continual support you will find relief from your pain, improve your range of motion, heal faster, and have stronger tissue that is resistant to re-injury.

We are committed to researching, developing, sourcing, and distributing only the most effective products to treat soft tissue injuries and chronic conditions. MendMeShop.com provides affordable therapeutic devices that are safe and easy to use in the comfort of your own home. The devices include therapeutic Blood Flow Stimulation Therapy devices, cold compression therapy wraps, and other accessories. We are continually improving our products and adding to our incredible line of therapy devices.

Our knowledgeable and friendly MendMeShop Advisors and Product Specialists are available throughout your entire treatment to answer your questions about our therapies and how to treat your soft tissue injury or condition (i.e. muscle strain, tendonitis, joint pain, bursitis, etc.).

MendMeShop.com is a division of MendMeShop®, both of which are trade names for IN.GENU Design Group Inc. located at 60 Pine St., Collingwood, Ontario Canada L9Y 2N7.

MendMeShop.com products are only available online. Our secure shops and ordering process ensure that your order is handled securely, filled properly and delivered promptly.

All rights reserved, MendMeShop.com.

Corporate Headquarters

To reach us by mail:
60 Pine St.
Collingwood, Ontario
L9Y 2N7
Canada


Dear MendMeShop,

As you know the shoulder is a difficult area to Ice. Since I got my Freezie wrap, it has become so easy to do my treatments. I love it and use it daily. It has been huge in the progress I've been seeing. Thank you

Rating: Five Star Rating

R Foss

 

Blood Flow Stimulation Therapy with an Inferno Back wrap for the ultimate in sore back healing

Freeze Wrap Back - reduce back pain and swelling in sore, strained or overused muscles, especially in the lower back and trapezius muscles

BFST Side Shoulder Treatment Device

ColdCure Side Shoulder Ice Pack

BFST Right Top Shoulder Treatment Device

ColdCure Right Top Shoulder Ice Pack

An effective treatment

Relieve the pain of plantar fasciitis with a cold compress

Ceanix Professional Back Therapy Vest - efficient relief of swelling and pain from rotator, upper back or mid back injury

Contact one of our Mendmeshop Customer Service Advisors for any questions help with ordering and recommended treatment directions

Top 5 Beginner Knee Exercises for Knee Injury and Knee Surgery Recovery

Top 5 Intermediate Knee Exercises for Knee Injury and Knee Surgery Recovery

Top 5 Range of Motion Exercises for Meniscus.

Top 5 Frozen Shoulder Exercises for Frozen Shoulder and Shoulder Impingement